Frequently Asked Questions

Wearables Embroidery & Screen Printing was established in 1985 in Ithaca, New York. After 17 years of professional experience, we continue to expand our business by constantly upgrading our products, services, and equipment. All embroidery and screen printing is done in-house, which enables us to oversee all production. We insure a quality product with outstanding customer service. Wearables guarantees that when you return to reorder, you will receive the same quality and service you expect and deserve. Much of our growth has been attributed to returning customers and their referrals. They have helped us in achieving our goals as much as we have helped them!

You will find our pricing to be very competitive, our quality to be excellent, and our friendly service outstanding. Whether you need to order 12 or 2,000-plus items, we will provide you with what you need. Join our team of satisfied customers, you will be glad you did.

Wearables Embroidery & Screen Printing
Colleen Wells

What is camera-ready artwork?

To avoid an art charge, camera-ready artwork must be supplied. Camera-ready artwork is high-quality black and white (B&W) artwork that is ready to be processed by us to be used for printing. If the design is multi-colored, a separate B&W image is required for each color.

Camera-ready artwork is not:

  • Photocopies of any type
  • A fax
  • Business cards or other printed items
  • Dirty artwork (smudges or marks)
  • Continuous tone images, i.e. B&W and color photographs
  • We will accept artwork supplied to us by the above methods, but an art charge will be applied.

What file types can you accept?

Images in vector format such as files created in CorelDraw or Adobe Illustrator are the preferred file types and in most cases we will not apply an art charge if you send your artwork in this format. Alternatively, you may supply us with a high-quality digital image (150–200 dpi at actual print size) that has been separated into different layers or channels in a program such as Adobe Photoshop. Do not use "anti-aliasing" if at all possible. Anti-aliasing blends the edges of text and other objects to make them appear softer on screen, but cannot be reproduced in monotone printing.

In order of preference, here is a list of file types we will accept for artwork. We use the versions listed and can use files created by older versions as well:

  • CorelDraw 9—*.cdr
  • Adobe Illustrator 9—*.ai, *.eps
  • Adobe Photoshop 7.0—*.psd
  • Corel PhotoPaint 9.0—*.cpt
  • *.tif
  • *.gif
  • *.jpeg
  • *.bmp
  • *.eps

We have also had success using files created in Microsoft Word (*.doc) and Microsoft PowerPoint (*.ppt). If your file is in a different format, e-mail us and we'll let you know if we can import it into our graphics programs.

Why do you need a high-resolution image?

High-resolution images are required in order to produce a clean, sharp print. Most images found on the Internet are 72 dpi, and will not look good when enlarged and printed.

Can I e-mail artwork to you?

Please notify us prior to sending artwork by e-mail. You can either call us (607-277-4425) or e-mail us to let us know how large the file is and when you'll be sending it. If your image is large, you can use a compression program such as WinZip to compress the file before e-mailing it to us.

My artwork file is too big to e-mail! What should I do?

If your file is larger than 4MB, it must be mailed to us on a CD. The CD file must be compatible with a PC.

Can I mail my camera-ready artwork or a disk to you?

You can mail your artwork to:
Wearables Embroidery & Screen Printing
207 Elmira Road
Ithaca, NY 14850

If you mail camera-ready artwork, be sure the packaging is adequate and will not allow the artwork to become damaged while it is in route!

Do you accept credit cards?

We accept Visa and MasterCard. For your protection against unauthorized credit card use, we will send you a credit authorization form; and you will be required to fill it out and fax or mail it to us before we process your order.

What other methods of payment do you accept?

We accept payment by personal or company checks, money orders; and if you are local, you can come by our office and pay cash.

Do you offer Net 30 terms?

We do not offer Net 30 terms.

What is your usual "turn around" time?

Most screen printing orders take an average of 7–10 workdays to complete. Embroidery usually takes 10-14 workdays. Depending on the complexity of the artwork, number of items to be imprinted, and availability of special-ordered merchandise, the jobs can take more or less time. We do provide a rush order service for an additional fee.

What is your return policy?

All sales are final. In the event of lost or damaged shipments, please e-mail or call us at 607-277-4425 for a replacement.